Caravan Portal is a business-to-business (B2B) tool for companies that buy
vehicles at auction. A company administrator (the “Broker”) sets up every account;
there is no public sign-up and no in-app purchasing. Brokers use Caravan to give their staff and
clients (“Buyers”) access to the company’s auction accounts, with a record of who did what.
We are an independent software provider. Caravan Portal is not affiliated with, associated
with, endorsed by, or sponsored by any auction site or auction platform. Auction sites have their
own privacy policies, which apply to your use of those sites.
1. Who this policy covers
It covers everyone who uses Caravan Portal: Brokers, Buyers and their staff. It also covers
visitors to our website who download the app or follow a store link.
2. What we collect
- Account details. Your name, username and role. Your Broker manages your account,
including your sign-in details.
- Auction account details (Brokers). The details of the auction accounts a Broker adds
to Caravan. They are kept secure and are never shown to Buyers.
- Device information. Device type and model, operating system, app version, the
device’s name, and identifiers that let us recognise the device. None of these is used for
advertising or cross-app tracking.
- Network and approximate location. Your IP address and your approximate location,
such as your country and city. We never collect precise or GPS location.
- Activity. A record of what is done in the app: sign-ins (including failed ones),
bids, watchlist changes, lot notes, wins, and changes to buyers, accounts, devices and bid caps, with
the time, the device and the approximate location.
- Vehicles and invoices (Brokers). The vehicles, invoices and payment status on the
Broker’s auction accounts, so the Broker can see what is owed and what is due for pickup.
- Notes you write on lots, so you and your Broker can see them.
- Website downloads. When you download the app or follow a store link from our
website, we record basic technical details, such as your IP address and
browser type, to count downloads. This is not linked to any account.
3. Why we collect it
This information is never used for advertising, cross-app tracking or marketing profiles.
We use it to:
- Keep accounts secure and prevent fraud. Brokers decide which devices may reach their
auction accounts, and can block or remove a device at any time. Sign-in details are recorded so unusual
activity can be spotted.
- Keep an audit trail. Bids, wins and changes are recorded so the Broker has a clear
record of every purchase and who made it.
- Run the features you use, such as the vehicle list, invoices, bid caps and live activity.
- Understand how the product is used, in aggregate: for example, active users per
platform and country.
4. Who can see it
- Your Broker sees their Buyers’ bids, wins, watchlists, sign-ins (with IP address and
approximate location), devices and whether they are online. Only the Broker’s own team sees the
Broker’s vehicles and invoices.
- Buyers see only their own activity, never another Buyer’s.
- Caravan’s administrators can access this data to run, support and secure the service.
- Service providers that host and run the service for us. They process this data only on our behalf.
We never sell this data, share it with data brokers, or feed it into advertising networks.
5. Your consent
On our iPhone, iPad and Android apps, you are asked to agree to this notice before first use; if you
decline, you cannot reach the auction accounts. On Windows and macOS, your Broker gives you this notice
when setting up your account.
6. How long we keep it
- Watchlist entries are removed after 7 days.
- Items deleted in the app can be restored for 30 days, and are then removed.
- Bids, wins, the activity record, device records, vehicles and invoices are kept while the
Broker’s account exists, for accounting, security and compliance. They are kept even after a
Buyer is deactivated, in line with the Broker’s record-keeping obligations.
- Download records are kept to count downloads over time.
- Copies may remain in our backups for a limited period after deletion.
7. Deactivation and deletion
Because accounts are set up by the company, Buyers who want their account deactivated or their data
removed should ask their Broker. The Broker can deactivate an account, which ends its access at once on
every device. Brokers can contact us at privacy@caravancorp.net
to have their company’s data deleted.
We update this page when what we collect changes. When a change is material, our mobile apps ask you to
agree again on the next launch. Questions: privacy@caravancorp.net.